Privacy Policy

Yukonte Global FZC (“Yukonte,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at yukonte.com, contact us, or engage with our products and services.

By using our website, you consent to the practices described in this policy. If you do not agree, please discontinue use of the site.

1. Information We Collect

We may collect the following categories of personal information:

• Contact details — name, email address, phone number, company name, and shipping/billing address when you submit a quote request, contact form, or place an order.
• Correspondence — messages, attachments, part numbers, or vehicle details you send to us via email, WhatsApp, or our contact form.
• Technical data — IP address, browser type, device information, pages visited, and standard web log data collected automatically through cookies and analytics tools.
• Transaction data — order history, product enquiries, and payment-related information (processed securely by third-party payment providers; we do not store full card details).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries, provide quotes, and process orders.
• To communicate with you about products, services, and updates relevant to your interests.
• To improve our website, product offerings, and customer experience.
• To comply with legal obligations and enforce our terms.
• To detect and prevent fraud or misuse of our services.

3. Legal Basis for Processing

Where applicable under data protection laws (including the GDPR), we process your personal information on the following legal bases: consent (when you submit a form or opt in), contractual necessity (to fulfil orders or respond to enquiries), legitimate interests (to improve our services and prevent fraud), and legal obligation (to comply with applicable laws).

4. Sharing Your Information

We do not sell or rent your personal information to third parties for their marketing purposes. We may share information with:

• Service providers — logistics partners, payment processors, IT support, and analytics providers who assist us in operating our business.
• Professional advisers — lawyers, auditors, or insurers where necessary.
• Legal authorities — when required by law, regulation, or valid legal process.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. International Transfers

As a global business, your information may be transferred to and processed in countries outside your country of residence, including the United Arab Emirates and other jurisdictions where our partners or service providers operate. We take reasonable steps to ensure that such transfers are protected by appropriate safeguards.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymise the data.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal data we hold about you.
• The right to rectify inaccurate or incomplete information.
• The right to erase your data (subject to legal retention obligations).
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by applicable law.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or payment providers). We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

11. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have a concern about how your data is handled, please contact us: